Access Compass guide

Emergency respite and crisis planning

When the caring situation becomes unsafe or breaks down, here's how to request urgent support.

Who it's for: Parents & carers

Not yet verified Last checked 16 Jul 2026. Always confirm details with the service before relying on them.

Step by step

If there's immediate risk

If a child is in immediate danger, has been left alone or is missing, call 999. Otherwise contact MASH on 0300 126 7000 for advice about safeguarding and urgent support; the same number is used out of hours. Emergency respite or other support is not automatic and depends on the assessment and response by the responsible service.
What to say

Describe risks, exhaustion, behaviours, injuries, lack of sleep, and why short-term respite is needed to keep your child safe at home.
What may happen

Social Care may arrange short-term day/overnight support via commissioned short breaks/residential respite while a longer plan is put in place.